Onboarding of new hires start way before they arrive to your hotel and continues well beyond the first day. I have created simple but powerful 90-days onboarding plan for small and medium hotels, adapted to Seychelles. It also can be easy adjusted to a larger hotels operation.
Luxury hospitality is all about tiny details that make a big difference. In my 20+ years of experience in hotels around the world, I have realised the importance of something that is often overlooked – our language. What we say. How we say it. And even why we say it. In this infographic I put…
What I’ve learned about building training systems that actually work After nearly two decades working in luxury hospitality, I’ve noticed something interesting. Most companies are not struggling because they don’t care about training. In fact, many businesses invest a lot into their people. They organise workshops, bring in trainers, send managers to conferences, and genuinely…
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